For 24/7 support of PlayBox Neo product line please contact Global Customer Care Centre via Live Chat, E-mail or Phone.
SubtitleNEXT Product Line Support
Profuz LAPIS Product Line Support
Includes support for all clients that purchased products from PBT EU. Via e-mail, ticketing system, or live chat from PBTEU.com website.Ticket handling as soon as possible on a FIFO basis. Response time within 24h the latest after submitting the ticket. Can be extended to a higher level of technical support renewing the Annual Software Maintenance subscription or signing a special SLA agreement.
Includes support for all clients that purchased products from PBT EU and have valid Annual Software Maintenance subscription. Via e-mail, ticketing system, or live chat from PBTEU.com website. Priority ticket handling. Response time within 24h the latest after submitting the ticket. Can be extended to a higher level of technical support by signing a special SLA agreement.
Includes support for all clients that purchased products from PBT EU and have valid Annual Software Maintenance subscription, plus signed standard SLA agreement. Via e-mail, ticketing system,live chat from PBTEU.com website or direct phone line. Immediate ticket handling. Response time within 8h the latest after submitting the ticket, depending the state of emergency. Can be extended to a higher level of technical support by signing a customized SLA agreement.
High-end support service for PBT EU client with valid Annual Software Maintenance subscription,hardware warranty and signed personalized custom SLA agreement. Via reserved phone line available 24/7. Dedicated Engineer Тeam with predefined escalation chain. Immediate ticket handling. Response time within 8h the latest after submitting the ticket, depending on the state of emergency. Renewed on annual basis.
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